SECURE SITE HELP

If you are having trouble accessing the member or employer secure site, the following information may help you.

I've forgotten my web password / member number

If you have forgotten your member number or web password, please call our Member Services team on (03) 9911 3222 (regional callers 1300 300 820).

Secure Site Help Guide

If you are having difficulties accessing the Secure Site, view the Secure Site Help Guide for assistance.

Operating System and Browser support

Currently Vision Super's secure sites support the following browsers,

• Internet Explorer version 6 to 9

• Firefox version 3.5 and up

• Chrome version 4 to 6 (not tested on the Android Chrome mobile browser).

• Safari version 4 and up (not tested on the iPhone mobile Safari browser).

on any of the following operating systems:

• Windows 2000

• Windows XP

• Windows Vista

• Windows 7

• Apple MAC computers

Problems downloading employer files

If you have difficulty downloading employer files (such as Defined Benefit invoices), please add the following address to add the following address to the Trusted Sites list of your browser. https://secureemployer.visionsuper.com.au

For more information or assistance, please call our friendly Member Services team on (03) 9911 3222 (regional callers 1300 300 820) or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .